Pogosta vprašanja: 
What are my payment options?

We only support payments via PayPal at the moment.

Are there any sign up fees or termination fees? Any hidden fees we should know about?

No, we do not charge any additional fees because we think extra fees are not the right way to do business. The price you pay is simply the fixed amount based on the plan you’ve chosen.

In what circumstances am I entitled to a refund?

We’ll give you a refund for a prepaid survey if we stop providing our Services to you for a reason that's not laid out in our General Terms (Terms of Use). You won’t be entitled to a refund from us under any other circumstances.

Can I email the Customer Service Department?

Sure! You can always submit your question in our CONTACT FORM or send us an e-mail to info@brandtools.info

What do I do if my account is suspended?

If your account is suspended, please contact our Customer Service Department via CONTACT FORM or send us an e-mail to info@brandtools.info. One of our representatives will help you reactivate your service.

What is your tax policy?

We will charge you sales tax if your local Tax Board deems us a taxable service.

Can I change the plan after purchase?

No. You cannot change between plans once purchased.

Can I try the service first?

Sure you can. Open up a free account and play around. It has all the basic features that allow you to set up and test your survey. However, there are a couple of advanced features that are only available in our Basic, Plus and Premium plans but not in the Free plan.

What are my payment methods?

We currently support payments with Paypal. You can also request an invoice to be sent to you and we will activate your plan once we receive your payment. Contact us via CONTACT FORM or send us an e-mail to info@brandtools.info